Water and Sewer Payments

Paying on time?

• In person at Village Hall during business hours
• After hours by leaving a check in the drop box located in the office foyer
• Online through our secure payment system: Pay Bill | Village of Shelby | BS&A Online
• By mail to:

Village of Shelby
Water Payment
218 N. Michigan Ave.
Shelby, MI 49455

We also offer free automatic payments via bank ACH. To enroll, just complete our AutoPay Form (ACH) form (PDF).

Credit card payments are accepted, but include a 3% service fee.

Missed the deadline?

Important: If you’ve received a shut-off notice or have a past-due balance, please do not pay online. Call or visit the Village of Shelby Hall so we can process your payment properly.

You can fill out our New Water Customer Form (PDF) and then turn it in to the village office. Renters need to include the deposit payment.

Water bills are due on the last day of the month.

A 10% late fee is added for any payments received after the due date.

Here’s a quick breakdown:

• RTS – Ready to Serve – Covers the cost of the replacement and maintenance of pipes, pumps, wells, the water tower, and all of the other components of the village owned water and sewer infrastructure.
• SC – Sewer RTS Charge – The cost of the sewer portion of the RTS charge.
• WS – Water RTS Charge  – The cost of the water portion of the RTS charge.
• WH – Water Use Charge – Covers the cost of running water through the pipes (e.g., the cost of the electricity to run the pumps).
• SW – Sewer Charge – Covers the cost of processing the sewage at the lagoon (e.g., the cost of the electricity to run the components at the lagoon).
• EW – Sewer & Water Environmental Fee – Covers the cost of permitting and testing the water.
• AP – Auto Pay Discount – Discount provided when you have your bill automatically deducted from your checking account.
• ED – Email Billing Discount – Discount provided when you have your bill emailed instead of mailed.
• PB – Previous Balance – Amount that you previously owed before your new charges are posted.

No. If your account is past due or you’ve received a shut-off notice, please do not pay online. Instead, visit the Village Hall or call us directly so we can apply your payment correctly and restore service.

The Ready to Serve fee is $42.88/month, plus $6.70 for each 748-gallon “unit” of water used.

Most properties also pay a $2.08/month environmental fee.

No. If your water is shut off, you’ll need to pay the $50 shut-off fee in person or over the phone. Online payments do not properly process shut-off fees.

Yes. Our water is regularly tested to ensure quality and safety.